You simply cannot afford to compromise on SD-WAN 24/7 support for your business. In a world where digital connectivity is the lifeblood of success, reliable networks become the backbone of seamless operations. We at PJ Networks know you need constant access to your Fortinet SD-WAN solutions right now is not just a nice to have, but a critical necessity.

Whether it’s day or night, our support represents you. Whether you are taking a red-eye flight or late-night brainstorming session, we have our eyes on your network, so you can concentrate on scaling up your business. Let’s take a closer look at how we do this and what’s in it for you.

Importance of 24/7 Support

The Importance of SD-WAN 24/7 Support to Your Business Cyber threats are not subjected to normal business hours, to be frank. Hardware glitches or sudden performance dips either, for that matter. Nothing ever goes wrong with your network, right? Well… When something does go wrong, it only takes a few minutes of downtime to cause:

• Loss of revenue: If you operate utilising any online tools or in the cloud, your sales or service delivery can be directly impacted by an outage.
• Frustrated Customers: Delays, and a disconnected experience, are things nobody wants. Quick fixes are essential.
• Data Security Risks: Cyberattacks are just waiting to get in through a poorly monitored network.

With a 24/7 support, risks like these are limited, if not avoided altogether. Having an experienced team that monitors in real-time and troubleshoots on-the-fly might be the difference between a small hiccup and a major disaster.

PJ Networks is more than just a monitoring service. We look to proactive solutions and rapid response to provide you with a complete peace of mind.

PJ Networks Framework

So, what can we do to ensure SD-WAN support around the clock, around the year? Here is the behind-the-scenes of our framework:

1. Proactive Monitoring

That’s before you even call us with an issue. Our engineer utilizes powerful tools that provide 24/7 monitoring and management of your Fortinet SD-WAN environment. This means:

• Proactive Threat Detection: We identify security flaws at an early stage – before they can escalate into major issues.
• Instant Alerts: Performance issues result in real-time alerts.
• Early Identification: Since we can directly identify the root cause, downtime is reduced.

And while you sleep, we solve problems literally!

2. Dedicated Support Team

And our 24/7 support is not software-driven. You get bona fide, exceptionally talented people doing it.

• Certified Engineers: Professional Engineers are trained on-site on Fortinet SD-WAN; integration, configurations and troubleshooting.
• Rapid Reaction: Our people will go to work on it day or night.

Unlike the software available, we take a personal approach tailored with your business in mind. So when you get in touch, you’re not dealing with an automated response — you’re engaging with an experienced person prepared to put things right.

3. Scalable Solutions

As every business grows, so do network needs. We make sure that your Fortinet SD-WAN can scale with growth.

• Local Upgrades: Necessary upgrades are pushed automatically to ensure that your systems are always updated.
• Tailored Plans: From small stores to multi-location corporate; we will stand up with you.
• Manages High Bandwidth: Your network doesn’t slow down even at the high usage peak hours.

Through a scalable setup, we future-proof your organization’s networking infrastructure.

4. Cybersecurity Prioritized

Thus, SD-WAN agility meets stringent security. Strong connectivity is meaningless if it isn’t secure, after all.

• Firewall Configurations: Our team configures Fortinet’s firewalls optimally to keep threats at bay.
• Threat Mitigation: Respond to any unusual activity.
• Data Encryption: Your sensitive business data is backed and protected end-to-end.

It combines performance and security to enable your business to achieve its operational goals — no cyber risks.

5. Transparent Communication

You can never be left in the dark. When something occurs, we let you know through the process — and we keep it simple.

• Actionable Insights: Simple reports and alerts that tell you what happened.
• Pointers: What could we do differently?
• Contact Us Directly: Call, email or chat 24/7.

We know that you’re not a tech nerd — you shouldn’t have to be. That’s why communication is meant to be jargon-free and straightforward.

6. Disaster Recovery Support

Sometimes things happen — natural disasters, unforeseen crises, etc. — that are outside of anyone’s control. At times like these, we’ve got you covered.

• Backup Solutions: Data is protected and easily recoverable during emergencies.
• Fallback Systems: Backup takes over if one connection fails.
• Rapid Restoration: We get your network up-and-running as fast as possible in worst-case scenarios.

Having a solid disaster recovery plan sets your business up for resiliency during the unknown.