Driving Down MTTR: How PJ Networks’ NOC & SOC Get Response Times Lower

By Editor IAS

Some businesses have a reactive approach to their IT — when something goes wrong, they attempt to fix it.

For organizations, MTTR reduction in cyber security is a game changer. At PJ Networks, our integrated NOC (Network Operations Center) and SOC (Security Operations Center) work together to provide near-instantaneous detection-to-remediation times. Today, I’d like to tell you how we do it with smart strategies like automated incident response and a great SLA boost.

Mean Time to Detect

Beneath first reduction of MTTR, the initial step, is reduction of Mean Time to Detect (MTTD). The quicker you see a problem, the quicker you can correct it. We have operations which monitor networks and security endpoints at all times. Here’s how we nail fast detection:

• Real time tracking: No need to wait for daily reports. Our systems surveil your environment live and alert on suspicious activities immediately.
• Advanced Analytics: We have AI and machine learning models that learn what normal looks like, and then tell us the moment something abnormal pops up.
• Threat intelligence feeds: We are adding global threat data, so we’re not caught off guard by new attack vectors.

Thanks to these techniques, PJ Networks has experienced less than 50% lengthier-than-industry-average detection time.

Automated Triage

When an alert is sounded, those manual reviews can burn important time. This is why we auto triage with incident response: we want the system to sort, prioritize and start taking action without waiting for a human to come along and add there opinion.

• Alert Order of Magnitude: Our product prioritizes alerts by severity and business impact to help you get to the real threats first.
• Reduce false positives: Automated filters remove noise so your team can focus on real incidents.
• Early detection: Automated scripts collect logs, make checks and classify the incidents early on.

This same-day triage reduces lag time to decision and speeds the mitigation process. We have seen triage — times decrease from minutes to seconds — a big win for reducing MTTR.

Self-Healing Actions

One of its most significant aspects is the SOC and NOC cooperation for activation of self-healing processes. Think of your computer repairing some of its problems without having to¿ wait for your tech guy to relief you from your tech agony! That’s what we’ve built in.

Here are some examples:

• Infected devices are automatically quarantined to prevent the spread
• Network segmentation if a security traffic is identified
• Urgent actions to recover from the affected service or applying a patch immediately

They are self-healing in that we can virtually neutralize threats in minutes, sometimes before they even get off the ground or do any major damage. Automate these responses and watch MTTR plummet, and your business remain in good hands, all the time.

SLA Improvements

With so many technical explanations, it’s fair to question how all of these elements add up to business value. It’s all about better SLAs (Service Level Agreements) and improved trust.

With PJ Networks, we are better equipped to detect and respond to:

• Faster resolution times for incidents pledged in SLAs
• Better communication with customers while events happen
• Up-time and really short downtime

Customers endure less down-time and return to business-as-usual more rapidly after a cyber incident — this SLA uplift safeguards business continuity and customer relationships.

Wrapping Up

Reducing MTTR isn’t just a technical problem — its about enabling a frictionless partnership between your NOC & SOC, employing intelligent tools, and automation where it really matters. Here at PJ Networks, we use a combination of automated incident response and a great SLA boost strategy to reduce detection-to-remediation times massively.

If your goal is to recover faster and feel less stress when cyber threats come your way, prioritizing detection, automated triaging and self-healing responses can get you there. These are the principles we live by — every day — to ensure the networks we all rely on stay safe and businesses keep running.

After all, the most important principle of success in cybersecurity today is speed. With PJ Networks, you have a partner dedicated to reducing MTTR and making incident response faster than ever.